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Privacy Policy

New Horizon Senior Care (“we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and the choices you have. Most important of all: we do not share any information you provide with third parties unless the law requires it or a trusted service partner needs it to deliver our services.

1. Information We Collect

We collect personal information in the following ways:

1. Personal Information
   We may collect personal information you voluntarily provide when you:

• Fill out forms on our website.
• Contact us via phone, email, or through other communication channels.
• Sign up for our services or newsletters.
  This information may include, but is not limited to:
• Full name
• Email address
• Phone number
• Address
• Any additional information you provide to us during interactions.

1. Automatically Collected Information
   When you visit our website, certain information is collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited, duration, and time/date of visit
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide and enhance our caregiving services.
• Respond to inquiries and requests.
• Manage your account and process transactions.
• Send updates, newsletters, and marketing materials (with your consent).
• Analyze website usage and trends to improve user experience.
• Fulfill legal obligations and protect our rights.

3. Sharing Your Information

We do not sell your personal information to third parties. Your information may o nly be shared under the following circumstances:

• With Service Providers: Trusted third-party vendors may access your information to perform services on our behalf, such as IT support or payment processing.
• For Legal Compliance: If required by law, we may disclose your information in response to lawful requests by public authorities, such as court orders.

SMS and Phone Information: Your phone number and SMS consent will never be shared or sold to any third party.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request access to the personal data we hold about you.
• Right to Correct: Request corrections to any inaccurate or incomplete information.
• Right to Delete: Request deletion of your personal data, subject to legal or operational exceptions.
• Right to Data Portability: Receive a copy of your data in a structured, machine-readable format.
• Right to Opt-Out: Opt-out of receiving marketing communications or limit certain uses of your data.

To exercise these rights, please contact us using the details provided below.

5. Security of Your Information

We prioritize the security of your personal information and implement appropriate technical and organizational measures to protect it from unauthorized access, misuse, or loss.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational needs. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Email: info@newhorizonms.com

Phone: 661-878-3189

By using our website and services, you agree to the terms outlined in this Privacy Policy.

Effective Date: December 15, 2024